All products are shipped within 7 business days from the time an order
is placed on our web site. The majority of orders ship within 3-5
business days. You will have
the option of choosing Standard Shipping, UPS, USPS, or FedEx as
your shipment carrier. Orders that have chosen UPS 3 Day Select, 2 Day
Air, 2 Day Air AM, Next Day Air, Next Day Air Saver,
Next Day Air Early AM, USPS Express Mail, FedEx 2Day, FedEx Priority
Overnight, or FedEx First Overnight as their shipping method, will ship
within 1-3 business days from the time we receive
the order. When a single order contains multiple items, the item
with the longest estimated ship time will impact time of shipment.
Multiple items in a single
order may ship in separate boxes.
Note that shipping time estimates do not include transit times. Your
order transit time is determined by the shipping method you specify
during checkout (UPS
Ground, UPS 2 Day, UPS 3 Day, USPS Express, FedEx Overnight, etc)
and by the distance between your address and our order fulfillment
centers. For international orders, your item/items
may be delayed because of customs and transit.
Most orders ship from our main fulfillment center:
164 International Pkwy
Dallas, Georgia 30157
There are some situations where we will ship your order, in full or
in part, from a secondary fulfillment center, and this may include
Special Order Brand items, such as:
Boker, Cold Steel, CAS Hanwei, Columbia River, Gerber, Kershaw, Schrade, Smith & Wesson, SOG,
and United Cutlery
Your entire order will most often ship from our main center;
however, should a portion of your order be shipped
separately, you will be notified with multiple tracking numbers and
information. Special Order items may take an additional 1-10 business
days to ship. In some cases, we may indicate that an item is a
special order item with a designation similar to the following:
Status: Ships in 5-10 Days
SwordsSwords.com provides utmost care to packaging and shipping orders using the most effective method possible.
We do ship to PO BOX but only with USPS-supported carriers.
SmartPost service utilizes both FedEx and USPS to make a delivery.
We do ship international, restrictions apply.
Customer Address Information
SwordsSwords ships to the address provided by the customer during checkout! All customers placing an order with
SwordsSwords are required to enter their official shipping and billing address, in the correct and legal format,
in it's entirety. It is the customers responsibility to ensure their order is placed with the correct address
specified clearly, beyond reasonable doubt.
Shipping carriers (such as UPS and FedEx) will charge an address correction fee if a shipment is sent and the address
is corrected during processing, transit, shipping, and delivery. SwordsSwords is not liable or responsible for any
customer entering address information that receives an address correction. Incomplete address information, or incorrect
address information will result in delay/cancellation of order processing, and an address correction fee. SwordsSwords
will contact the customer (by phone or email) when an address correction fee is applied to a shipment. The cost of the
address correction fee is charged to the customer before or after notification, and the customer is allowed 1-5 business
days to respond. All address correction fee's are determined by the shipping carrier (such as UPS, FedEx, etc), not by
SwordsSwords. On average, an address correction fee charge is approximately $12.00 (Twelve Dollars), however, the
shipping service may incur a different fee for an address correction.
USPS (United States Postal Service) shipments that are not deliverable to the address provided by the customer are
considered “Undeliverable”, and returned to the sender. If a customer enters incorrect or incomplete address information
and the order ships via USPS, the shipment is considered Undeliverable and will be returned to SwordsSwords fulfillment
center. Undeliverable shipments can be delayed approximately 5-10 business days, but some delays can take 1-6 weeks.
After SwordsSwords receives back an Undeliverable shipment, we will contact the customer and re-ship the order as soon as
reasonably possible. Customers are responsible for re-shipment costs, and SwordsSwords will contact customers via phone
In other words, SwordsSwords cannot prevent a customer from submitting the wrong address information during checkout.
This policy is enforced on everyone who buys from www.SwordsSwords.com.
We have gone the extra mile to ensure that every order is processed
with accuracy and efficiency. Our website is fully integrated with our
providing every customer with:
Knowledgeable Shipping Department
Our experienced team knows our product line and understands
the importance of safely presenting these products to our customers.
Special care is taken to
use proper packing materials and procedure.
Prior to shipment, all orders undergo inspection to ensure merchandise matches order and are not defective.
From the time an order is placed, to the time an order ships,
our customers receive e-mail status notifications every step of the way.
Our customers are sent tracking numbers and information for all orders shipped.
Low Shipping Cost
Unlike vendors that over charge customers shipping rates, all
of our customers pay low accurate shipping rates on their order.
SwordsSwords offers multiple shipping carrier options during checkout to fulfill your order. These carriers include
Standard Shipping, UPS, FedEx, and USPS. In most cases, SwordsSwords will fulfill your order with the shipping carrier you
have selected, but reserves authorization to upgrade or modify the shipping carrier or method to better accommodate
the circumstances. Standard Shipping is a shipping option that accurately calculates the best shipping carrier and
method to suit the needs of non-expedited shipping services. By selecting this option, SwordsSwords will send your
package in the best way available, including but not limited to UPS, USPS, or FedEx. If you elect to use a Freight
Forwarding company, SwordsSwords.com is not liable for the package after it is received by the Freight Forwarding
SwordsSwords reserves the right to fulfill Standard Shipping and
Free Shipping via USPS, UPS, FedEx, or the carrier of our choice.
Free Shipping applies to Retail and Drop Ship Customers Only, unless
otherwise specified. Free Shipping or Ships Free is officially only
applicable with the Standard Shipping method, however, you may still
place your order with a selected shipping method of your choice.
NOTICE: Free shipping only available in the CONTIGUOUS UNITED STATES. No
Free Shipping to Alaska, Hawaii, Puerto Rico, APO/FPO, or Canada. No
international orders will receive Free Shipping. Regular retail/dropship
Flat Rate Shipping
SwordsSwords offers USPS Flat Rate Economy shipping where
applicable. Flat Rate is an inexpensive way to ship your package. The
Flat Rate shipping option
will calculate your shipping charge according to the weight and
dimensions of the package, and which box the item(s) can fit into. When
ordering more than one
quantity of an item, the dimensional weight of a single item is
multiplied by the quantity of the item ordered.
Wholesale Shipping Time
our shipping is determined by the net weight and the destination of the order.
Each order is different depending on the items that are chosen. We cannot
calculate exact shipping cost on all transactions until the order is processed and weighed. Inital shipping charges could result in higher or lower shipping costs based on the post packaged weighing. During
busy times of the year please plan ahead. All orders are pulled on a first come
first serve basis.
We also offer Shipping through (UPS Ground, UPS 3-Day, UPS 2nd day Air, USPS
Priority Mail, FedEx Ground, FedEx 3-Day, and FedEx 2-Day). We DO ship
internationally. We also use other shipping companies for international
shipments. All order(s) shipped from our warehouse within three to five
ensure fast processing of your order(s), please have your order shipped to the
same address that is on file with your credit card company. In some cases,
orders shipping to addresses which are different from the credit card billing
address may be held until the credit card holder is contacted by our customer
service representative to confirm the order(s). For international customers we
DO NOT accept Checks or Money Orders from outside the USA, however, pay pal is
an option for international customers. If you would like to pay by pay pal,
please email us at sales@SwordsSwords.com.
order to minimize losses and protect the interests of SwordsSwords as well as our
customers in the event a package is delivered to an incorrect address, SwordsSwords
requires signature confirmation of delivery on all domestic US orders
(including Hawaii and Alaska). Customers who wish to decline the signature
option for any reason must sign the Delivery Signature Waiver (available here) for any order made (waivers cannot be
kept on file). As circumstances change, SwordsSwords reserves the right to make
changes to this policy at any time
customer is responsible for any and all customs fees or other related costs. The
customer assumes the responsibility for knowing what can be legally imported
into his/her country. SwordsSwords.com, is not responsible for any items
seized by customs/state/county/town.
Shipment for International purchases via UPS, FedEx, or other shipping companies
are required to have insurance on items shipped. All shipping costs are
you elect to use a Freight Forwarding company, SwordsSwords.com is not liable for
the package after it is received by the Freight Forwarding Company.
you have any other shipping questions or concerns, please feel free to Contact
Money Order & Cashier Checks
For US Customers, we only accept Money Order or Cashier Checks (No
Personal Checks). Please make payments to Wholesale Gallery Inc. Anyone
paying with Money Order or Cashier Checks will
have to include shipping cost. Here are the steps for calculating
shipping cost online:
- Download This Form: Order Form. (The Form is in PDF Format)
- Go to www.SwordsSwords.com
- Select your item/items
- Add to cart.
- Enter shipping zip code and click on calculate shipping. You can choose any shipping method.
Any Money Order or
Cashier Checks that does not have the accurate shipping cost along with the
price of the items, description, quantity, name, shipping address, and phone
number will be rejected and destroyed. For international customers we DO NOT
accept Checks, Cashier Checks, Money Orders or any other forms of payment from
outside the USA. All Money Orders and other forms of payment are subject to
analysis by fraud-prevention services. We highly recommend that you put a tracer/tracker
on your Money Order/Cashier Checks before sending so you will know when it is
delivered to us. The customer is responsible for any and all custom fees or
other related costs. The customer assumes the responsibility for knowing what
can be legally imported into his/her country/state/county/city.
SwordsSwords.com is not responsible for any items seized by customs/state/county/town.
Shipments for International purchases via UPS are required to have insurance on
items shipped. All shipping costs are non-refundable.
Credit Card Charge Authorization Form
SwordsSwords may require some customers to fill out a Credit Card
Charge Authorization Form to validate & expedite services.
This form is intended to protect our customers and expedite the
transaction as quickly as possible. This may include orders
that ship via Expedited service (like 2 Day Air, 2 Day Air AM, Next
Day Air, Next Day Air Saver, Next Day Air Early AM,
Express Mail, FedEx 2Day, FedEx Priority Overnight, FedEx First
Overnight, etc), and International orders. Other requirements
may apply. SwordsSwords wishes to provide customers with the best
Credit Card Charge Authorization Form
Email all forms to
Please allow 1-15
business days for refund claims to be processed and issued. Approval for a
refund is at the discretion of SwordsSwords. Some approvals may take an
additional 1-5 business days before processing begins. Refunds during the
holiday season may take longer to complete. After the refund has been issued,
it is considered submitted and may take a few days to show up in the account.
The customer will receive an email notification status of REFUND after the
refund is submitted to the Financial Institution, meaning it has left our
systems for completion. Financial institutions and transit delays may apply but
are not the responsibility of SwordsSwords.
customers are responsible for any and all custom fees or other related costs.
The customer assumes the responsibility for knowing what can be legally
imported into his/her country. SwordsSwords.com is not responsible for any
items seized by customs/state/county/town and does not reimburse the customer
for goods that have been seized. Shipments for International purchases via UPS
are required to have insurance on items shipped. All shipping costs are
non-refundable, all insurance costs are determined based on the shipping
carrier and service selected.
internationally with USPS, international Tracking and Delivery Confirmation is
not available on all types of parcels. Tracking is not possible for Priority
Mail International Flat Rate Envelopes, Priority Mail International Small Flat
Rate Boxes, and First Class parcels.
Tracking is not
available on international parcels because once the package leaves the US
Postal Service and enters the Postal Service outside of the United States, it
becomes the "property" of that country's postal system. Mail is only
delivered internationally thru an agreement set up between governments.
Priority Mail International Flat Rate Envelopes and Small Flat Rate Boxes do
not include indemnity coverage, are not insurable, and do not come with free
tracking, and not all countries can (or will) provide tracking on packages
regardless of the packages sent destination, service, content, or other
When a parcel is
seized by Customs/state/county/town, SwordsSwords.com may or may not be
notified by the Customs department. If you believe the customs/state/county/town
entity of your country has seized a package, that customs entity will not
contact SwordsSwords. It is recommended that all International customers
understand their countries custom's rules and exceptions before placing an
Once an order is
shipped, and leaves our Shipping Facility, the customer assumes all
responsibility and liability for their order.
refuse to accept shipments of their orders from SwordsSwords.com are still
bound to all policies agreed upon when placing their order and shall be liable
for all return shipping charges accrued plus a 25% restocking fee as well
Customs fees, duties and taxes. Shipping costs for unsatisfied products without
a valid Return Authorization (RA) #will not be reimbursed.