Defective or Damaged in Shipping Merchandise:
If you receive defective or damaged product, please save all packing material and contact us within
72 business hours from receiving the order. Call us (770-443-1405), Fax us (770-443-1406), or e-mail
email@example.com and include your full name, order number, pictures of the damaged product,
packaging, and order, and provide a description of the damage if possible. Once you notify us of
product damaged in shipping, we will contact you and begin the claim process with the shipping
company which may take up to three (3) weeks.
Upon assessment of the damaged or defective product, we will finalize what to do next. One of the
following circumstances may apply:
1. You may receive a phone call with the RA# (Return Authorization Number).
2. You may receive an email with the RA# (Return Authorization Number).
Do not send anything back until you receive an RA# and approval for processing.
Upon approving a defective item replacement, we will email a return shipping label to the customer.
The email should be received within the next 24 business hours, and no longer than 48 business hours.
If you think it has been more than 48 hours, please contact customer service. Once receiving the label,
please print the label out and clearly fix it to the package for return. The defective or damaged
item should already be repackaged into the original shipping box with all original packing materials,
paperwork, or other articles originally included.
A RA# (Return Authorization Number) will be issued for processing return. The RA# must be clearly
written on the box in several places using a permanent marker and large font. Swordsswords will not
accept any packages for return unless they have the identifying RA# clearly written on the package.
After preparing the package for return, please take it to your local UPS or authorized shipping store
and have it shipped out. You can view the UPS stores in your area from the link below:
UPS Store Locator
Once we have received and processed the Returned shipment,
we will promptly reship a replacement. We
apologize for any inconvenience. You must return the item
promptly within 12 business days of the RA#
being issued. After 12 business days, RA#s expire and are
no longer eligible for processing. We value
your patience and please do not hesitate to call us if
you have further questions.
All returned items will be tested upon arrival. If the item is reported defective or damaged and is
found to be in sound working order there will be a 25% restocking fee charged to your credit card.
Swordsswords.com reserves the right to refuse any returns.
Backorders & Out-Of-Stock Items:
Backorder queue means that due to the high sales volume on some
of your item/items which you have bought, we are currently out
of stock at that time. Please allow 30 days for your item/items
to be shipped. Once item/items is placed on backorder, we
cannot cancel until the 30 days have been fulfilled. Please
Note: If your order/orders are partially shipped, you will not
be charged extra shipping cost. Due to the high sale volumes
of our items, any orders containing Backordered or Out Of Stock
items may be removed from your order. A refund will be issued
for that item. Swordsswords may or may not attempt to contact
you regarding refunds for items removed from your order.
Damaged Items via Use or Abuse:
Customer assumes all responsibility for any items damaged during
use. Swordsswords is not obligated to accept any returns on items
damaged by customers. We reserve the rights to distinguish items
damaged in transit, defective, or damaged by customers.
Please call ahead before attempting to disassemble, assemble, repair, or otherwise modify
any products. If the product is not in new, working order, Swordsswords may replace it for you.
However, attempting to service a product will void any possibility of returning, refunding,
or crediting the product back to you.
Wrong Item Shipped:
If you receive the wrong merchandise please save all packing material
and contact us within 72 business hours. Call us at 770-443-1405, Fax
us at 770-443-1406 or e-mail firstname.lastname@example.org and include your
full name and order number. You must save all packing material in the
condition which it was received. Once you notify us of the wrong
merchandise, we will contact you and begin the reshipping process
with our shipping company.
Do not send us back merchandise without our approval. The RA# must be
written on the outside of all boxes on the items that customer is
authorized to return; otherwise returns will not be accepted. The return
must be received within 12 business days after the RA# has been issued.
RA will expire at the end of 12 business days and returns will not be
To obtain an RA# please call us at 770-443-1405 or e-mail email@example.com.
A customer service representative will give you an RA# that must be clearly
indicated on the outside of the return parcel, as well as on any included paperwork.
We are not obligated to accept any returns of product submitted more than
72 business hours after the products have been delivered to the customer.
If we made a 1 delivery attempt and the package was not ready on the 1st
attempt, the customers are liable to send the item back to us at their cost.
Exchanges & Unsatisfied Customers:
All returns are subject to a 25% restocking fee. Exchanges & Unsatisfied
customers are welcome as long as they are done within 72 business hours of
receipt of merchandise. Anyone exchanging or unsatisfied with their products
will have to pay the shipping cost when we have to reship their product/products.
If for any reason a customer would like to exchange or are unsatisfied with
their product/products, they will have to ship it back to us and the original
shipping cost for exchanges or unsatisfied product/products will not be
reimbursed. Unsatisfied customers or exchanges must obtain a
Return Authorization # (RA #) from us before the shipping any item/items
back to us. The RA# must be written on the outside of all boxes on the items
that customer is authorized to return; otherwise returns will not be accepted.
The return must be received within 12 business days after the RA# has been
issued. RA will expire at the end of 12 business days and returns will not be
accepted. Any unsatisfied item returns or exchanges must be returned in its
original condition, with original packaging and labeling, and not tampered with
or modified. Swordsswords reserves the right to refuse an item return at any
time for any reason.
Customers who refuse to accept shipments of their orders from Swordsswords.com are still
bound to all policies agreed upon when placing their order and shall be liable for
all return shipping charges accrued plus a 25% restocking fee as well Customs fees,
duties and taxes. Shipping costs for unsatisfied products without a valid Return Authorization
(RA) #will not be reimbursed.
Write RA number on the box.
Attn. Returns Dept.
164 International Pkwy
Dallas, GA 30157